ZANX Return & Exchange Policy
At ZANX, we strive to deliver top-tier streetwear quality with every piece. If you face any issues with your order, size, or product quality, we are here to make it right with a hassle-free exchange process.
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Eligibility: Exchanges are accepted within 7 days of delivery. To be eligible, items must be unworn, unwashed, unaltered, and returned in their original packaging with all tags intact.
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Size & Item Exchange: If the fit isn't right or you received the wrong size, we will happily exchange it for the correct size or another article of equal value, subject to stock availability.
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Damaged or Incorrect Items: If you receive a defective or incorrect item, contact our team immediately with unboxing photos/videos. We will replacement ship it at zero extra charge to you.
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Non-Exchangeable Items: Sale/clearance items and customized orders are final sale and non-returnable unless defective upon arrival.
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Refunds: We offer product exchanges and store credit for future purchases. Cash refunds are provided only in rare cases where an item is defective and a replacement is out of stock.
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Return Shipping: Customers are responsible for sending the item back to our facility, after which we will dispatch the requested exchange parcel.